E-Government in Malaysia

Wednesday, February 25, 2009

E-government is the use of information technology in general, and e-commerce in particular, to provide citizens and organizations with more convenience access to government information and services and to provide delivery of public services to citizens, business partners, and those working in the public sector.

Nowadays, there is lot of country, including Malaysia implementing the e-government. The status of e-government implementation in Malaysia is widely discussed as to potential of e-government implementation towards the public and business. Malaysia government starts to implement e-government in 1996 after the introduction of the Multimedia Super Corridor (MSC). The Electronic Government initiative was launched to lead the country into the Information Age. It will improve how the government operates internally, as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses. At the same time, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.

The 7 pilot projects of the Electronic Government Flagship Application are as follows;
1. Project Monitoring System (SPP II) – online system that monitors the entire lifecycle of national program
2. Human Resource Management Information System (HRMIS) – an integrated, technology-enabled HRMIS for the Malaysian public service, incorporating Global Best Practices in HR that would enable the Public service to successfully deal with the Challenges of the K-Economy.
3. Generic Office Environment (GOE) – powerful document and office management solution that enables users to effectively and efficiently manage their office environment.
4. Electronic Procurement (EP) – enables suppliers to sell goods and services to government through the internet.
5. Electronic Services (E-Services) – allows citizens of Malaysia to engage in transactions with government and utilities payment such as telephone and electronicity bill, police summons, road and transport department services, etc.
6. Electronic Labour Exchange (ELX) – one stop-centre for labour market information, as supervised by ministry of Human Resource, to enable employers and job seekers to communicate on the same platform.
7. E-Syariah – a case management system that integrates the processes related to management of cases for Syariah Courts.

Citizen’s adoption strategies
The government realizes that they can build on the successful implementation of e-government but there are still gaps in the level of service delivery and the perceived value of that delivery from our most important constituents – the citizens. So the government has conducted a study to take stock of its e-government achievements, and the findings have been used to develop the Malaysian Public Sector ICT Strategic Plan. In line with the plan’s customer focus, the Government will set up a portal through which the public would eventually be able to access all online public services. The portal would also provide access to community sites as well. In short, good strategies must be addressed carefully. Otherwise, it will remain a misleading and cosmetic operation.

reference
http://www.intanbk.intan.my/psimr/articles/Article1%20-%20Full.pdf